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Offer for stores

Edition of 3 November 2026

A public offer from IE Unemi (individual entrepreneur, IIN 981108450273) to venues that sell goods through Unemi. The venue is the seller, and Unemi is an electronic marketplace: it shows the store's storefront, passes on orders and helps with claims.

A store on Unemi: you are the seller

  1. You are responsible to the buyer for the product, information about it, delivery, the receipt, exchanges and returns. Unemi is an electronic marketplace.
  2. You provide:
    • about yourself: legal name (for a sole proprietor — full name and registration details), IIN/BIN, address, phone, opening hours, and a license if one is required;
    • about the product: name, description and properties in Kazakh and Russian, price in tenge, for food — ingredients, nutritional value and shelf life; the “Not subject to exchange or return” and “Made in Kazakhstan” marks;
    • about delivery and returns: zones, delivery prices and times, the place where returns are accepted.
  3. Alcohol, tobacco and hookahs, vapes, energy drinks, medicines and medical devices are not sold. Neither are products without mandatory labeling, without data in the National Product Catalog, or without proof of conformity. Unemi removes such products from the storefront.
  4. You confirm or decline an order within 24 hours; when declining, you give the reason. You don’t change the price of a confirmed order.
  5. You issue the receipt at payment — at the register or through the courier; an electronic receipt is fine too.
  6. You answer a claim in Unemi within 10 days, and Unemi helps resolve it. For repeated violations, Unemi closes the store.
  7. You receive the buyer’s name, phone number and address with their consent and only for that order. You don’t use them for mailings, don’t pass them to other people or abroad, and show them only to staff with the “Store orders” permission. You report a leak to Unemi within one business day.
  8. You accept these terms in the dashboard; we record the version and the time.

How to accept the offer

The offer is accepted by the business administrator in the Unemi dashboard — on the «Store» page, with the «I accept the terms» button. We record the edition, the time and who accepted it. Without an accepted offer, «Products» can't be turned on.

When a new edition comes out, the dashboard says so on the same page. A store that is turned on keeps working, but to turn it back on after it has been turned off, you need to accept the new edition.