Deleting your account and data

How to delete the account in the app

1. Open the «Unemi» app and tap the avatar in the top right corner of the home screen — your profile opens.
2. Scroll the profile down to the red row «Delete account and data».
3. Tap it and confirm. The account is deleted straight away.

If you have already removed the app

Write to support@unemi.kz with the subject «Delete my Unemi account» and mention the name from your profile and the venue where you collected stamps. We delete it within 15 working days — the deadline set by the personal data law of Kazakhstan.

If you only signed in on the unemi.kz website — with your phone number, to order from a shop — that is a Unemi account too: delete it in the app by signing in with the same number, or write to support@unemi.kz with your phone number and the shop you ordered from.

A staff account in «Unemi Staff»

Staff accounts are created and deleted by the venue owner: «Admin» → «Staff» → switch access off or delete. A cashier does not delete their own account — it belongs to the venue.

What is deleted

Your profile: name, photo and birthday.

The link between the account and your device — stamps no longer come back after a reinstall.

Your confirmed phone number, if you linked one for signing in: it is erased from the profile, from the «number — account» record and from the sign-in service; number confirmations you started are deleted too.

Push notification tokens: notifications stop arriving.

The text of your reviews and their link to you, and requests to rate a visit.

Requests sent through the «Support» form: the text, the contact you left and your name as it was when you wrote.

Table bookings: those that have not started yet are cancelled, and in every booking the name, phone number, comment and the link to your account are erased.

Table orders: in every order, server call and bill request from the app, the link to your account is erased.

Pre-orders: those the venue has not replied to yet are cancelled, and in every pre-order the name for pickup, the note, your notes on the items and the link to your account are erased; the notes of pre-orders not picked up are deleted.

Appointments: those that have not started yet are cancelled, and in every appointment the name, phone number, comment and the link to your account are erased; the notes about missed appointments are deleted.

Shop orders: those still in progress are cancelled, and in every order the name for pickup, phone number, address, note and the link to your account are erased; in claims — the phone number and the link to your account. Copies of claims among your requests to Unemi are deleted together with the other requests.

Coupons from nearby venues («Gifts from nearby venues»): unused coupons are deleted, and the coupon log, the «already had a coupon from this venue» marks, your answer and the list of venues you hid are erased.

The sign-in account itself: you cannot sign back into it.

What stays

An anonymised visit history: the venue sees that a stamp was given but not who you were — it cannot be traced back to a person.

The venue needs those records as statistics, and they are kept while its loyalty programme runs.

Gift certificates added to the app: they are unlinked from the account and work again by their links — save the links before deleting. Records of sales and redemptions stay with the venue as accounting of the guest's money.

The ratings and ticked points of your reviews — without your name or text, in the venue's statistics. Whatever has already reached the venue outside Unemi — review messages in Telegram and exported files — stays with the venue.

The table bookings themselves — the day, time, number of guests and status, without a name, phone number or comment: the venue keeps them in its booking records. Whatever has already reached the venue outside Unemi — booking messages in Telegram (they hold no name or phone number) and anything the venue wrote down itself — stays with the venue.

The table orders themselves — the table, time, items with your notes, amount and status, without a link to your account: they stay in the venue's records. The «guest from the app» mark stays too, but it does not show who you are.

The pre-orders themselves — the items, time, amount and status, without a name, note, item notes or link to your account: they are erased automatically 30 days after the set time. The check of an accepted pre-order — time, items with your notes, amount and status, without a link to your account — stays in the venue's records; the «guest from the app» mark stays in it too, but it does not show who you are.

The appointments themselves — the day, time, service, specialist and status, without a name, phone number or comment: they stay in the venue's calendar and records. The check of a paid appointment — time, services with the specialist, amount and status, without a link to your account — stays in the venue's records; the «guest from the app» mark stays in it too, but it does not show who you are. Whatever has already reached the venue outside Unemi — appointment messages in Telegram (they hold no name or phone number) and anything written in its notebook — stays with the venue.

The shop orders themselves — goods, amounts, how you got them, status, the seller and the record of which data was shared with which shop — without your name, phone number, address or link to your account: they are kept for 3 years from the day you placed them, in case of a claim about the goods, and claims — their text and the shop's reply — are kept together with them. The order's check stays in the shop's records. Whatever the shop has already written down outside Unemi stays with it.

The record of your consent to the phone number — the version of the text, the time, the way you confirmed, a hash of the number and hashes of the identifiers of the message and of your messenger account, without the number itself: it is needed to prove that the consent was given and when it was withdrawn. Messages you sent to WhatsApp or Telegram to confirm the number stay in your chat and with those services — you can delete them in the messenger itself.

Numbers from «Gifts from nearby venues» at the venues — how many coupons were issued and how many guests came — without your name or account; information about the ad without personal data is kept by Unemi for a year after the placement ends.

Timing

Deletion from the app happens immediately, with no waiting period.

An email request is handled within 15 working days.