How does the free trial work?
After you sign up, your business gets everything in Pro for 30 days — or for 60 if guests come once a month or less, depending on the business type you choose at sign-up. No card needed, and nothing to pay for the trial. If you pay for a plan early, you keep the remaining trial days.
What happens when the trial ends?
If you haven't picked a plan, the business moves to Free: the POS, programs, cards and customer history are kept, and the Free limits apply — one location, up to 50 active customers a month and up to 50 items. Campaigns and automations stop. We'll remind you 3 days before the trial ends.
How does per-location pricing work?
The first location is at the plan price: 4 900 ₸ on Start, 9 900 ₸ on Standard and 19 900 ₸ on Pro a month. Each additional one is +1 900 ₸ on Start, +4 900 ₸ on Standard and +6 900 ₸ on Pro, and on Pro from the 51st location — +4 900 ₸. For example, three locations on Standard: 9 900 + 4 900 × 2 = 19 700 ₸ a month.
What is an active customer?
Anyone who has had at least one operation with you in the last 30 days: a stamp or a reward, bonuses, a purchase or an item issued on a subscription. The window is the same for every business — 30 days. Only Free has a limit on active customers — 50 a month; on Start, Standard and Pro they are unlimited.
My customers come once every two or three months. Will the limit stop them too?
No. The limit applies only to new customers — people who haven't visited you yet. Anyone who has visited before always gets through at the POS and counts as an active customer only for 30 days after a visit. And only Free has the limit.
Can we go back to Free?
Yes, at any time: just don't renew the payment. Programs, cards and customer history are kept, and the Free limits apply again.
Can we get our money back?
Yes. If you paid for a year and decide to leave early, we refund the unused full months — just write to support. The money goes back the way you paid: via Kaspi or to your bank account.
Can the price go up?
We announce price changes at least 30 days in advance. The first 100 businesses to pay for a plan keep their price for 24 months — as long as they pay without a break.
We're switching from another POS. What about the menu, customers and the months we've paid for?
We move the menu, recipes, customers and bonuses for free. Show us until when your previous service is paid — until that date, Unemi is 50% off. Mention it in your request.
Is staff training paid?
No. We train your staff in chat for free on every plan, and on Standard and Pro by phone too. Video lessons for staff are on our YouTube channel. Coming over and launching everything on site costs 29 900 ₸ in Astana and Almaty, and is free with a yearly Pro payment.
How do we pay for a plan?
Via Kaspi or by invoice to your company. Payment details are in the dashboard on the “Plan” page. Once paid, we switch the plan on within a day.
Is there a commission on receipts or a fee per customer?
No, on no plan. You pay only the fixed price per location — however much a customer spends and however many cards there are.
Do we need a POS system?
Unemi is a POS too: sales, menu, inventory, tables, kitchen, pre-orders, services and appointment booking come with Free, Standard, Pro and Enterprise. But it doesn't issue fiscal receipts through an OFD yet — that is coming soon, so your online cash register or terminal still gives the guest the receipt. And if you already have a POS, begin with the Start plan: guest cards without changing your POS — a staff phone with a camera is enough for them.
What happens to our customers if we leave?
The cards and history stay with you: the CSV export by day is in the dashboard at any moment. We don't sell customer data or share it with other businesses.