Privacy policy and terms

Who processes the data

The Unemi service (the «Unemi» and «Unemi Staff» apps and the unemi.kz website) — IE Unemi (individual entrepreneur, IIN 981108450273), Astana, Kazakhstan.

For data questions write to support@unemi.kz. We answer within three working days.

What we collect

From a customer: an account identifier, a name and profile photo if you set them, the interface language, the history of stamps and rewards, and a technical device identifier — it exists so your stamps survive a reinstall.

Gift certificates: the certificate page unemi.kz/g/… opens without signing in and collects no data about you — it shows the venue, the amount or service, the balance, the expiry date, the greeting written by the giver and the recipient's name in the “For” field if the cashier, the giver or the venue entered one. That name is visible on the page, in the certificate PDF, in the app of whoever added the certificate, and to the venue in its dashboard and at the checkout; entering it is optional. If you add a certificate to the app, it is linked to your account, and the app shows its balance, expiry date and redemption history (dates and amounts). The venue only sees that the certificate is in the app — not the name in your profile.

Visit reviews: a rating from 1 to 5 stars, the points you ticked («Long wait», «Friendly» and others), up to 500 characters of text if you write any, and whether you chose «Anonymous»: then the venue sees only the rating, the ticked points, the text, and the day and location of the visit — not your name, your profile or the time of the visit. A review is tied to the visit — the checkout operation, its time and location. Together with the review we store a hash of the technical device identifier: it shows us when one phone leaves ratings from several accounts. The venue does not see this hash. If you report a venue's reply, we keep the reason and your note.

Support requests: if you write to us from the app (profile → «Support»), we receive the text of your message, the name from your profile, the account identifier, the app language, the platform (Android or iOS) and the app version, plus a contact for our reply — an email address or phone number, if you leave one. If you write about a particular visit from your visit history, the venue and time of that visit are added to the request.

Support chat on WhatsApp and Telegram: if you message us on WhatsApp at +7 700 105 12 98 or on Telegram at @unemi_kz (they are shown on the website, in the dashboard and in the app on the «Support» screen), Unemi staff reply to you in the WhatsApp Business and Telegram apps. The WhatsApp number is a different one — not the number you send the code to when signing in with a phone number; on Telegram you write to staff, not to the Unemi bot that confirms numbers (signing in is described below). The Unemi server does not receive your chat with support and does not store it in its database. On WhatsApp we see your phone number and your profile name and photo if your privacy settings show them; on Telegram we see your username and your profile name and photo if they are visible, and your phone number only if you choose to show it. In both chats we see the text and attachments of your messages. We need this to answer your question and to help you with connecting to Unemi, the POS or the app. WhatsApp belongs to Meta and works under its own terms and privacy policy (whatsapp.com/legal/privacy-policy); Telegram works under its own terms and privacy policy (telegram.org/privacy). Messages pass through the servers of Meta and Telegram outside Kazakhstan. Whether to write in a messenger is up to you: you can also write to support@unemi.kz or use the form on the same screen of the app. The chat is kept in WhatsApp and in Telegram — on your side and on Unemi's — until it is deleted; deleting your account in the Unemi app does not erase it. You can delete your chat in the messenger itself.

Your birthday: day and month, without the year — only if you add them yourself in the app profile. The date is set once; after that it can only be changed through support.

Table booking: if you book a table in the app (the «Book a table» button on a venue's page), we receive the day and time of the booking, the number of guests, your name (the app fills it in from your profile and you can change it) and your phone number — a Kazakhstan number, required, because the booking cannot be sent without it — and a comment of up to 300 characters, if you write one. A booking is linked to your account, so you can see it in «My bookings» and cancel it.

Pre-order: if you place a pre-order in the app (the «Pre-order» button on a venue's page), we receive the menu items you picked — with extras, quantities and your notes of up to 140 characters on the items — the time the order should be ready, a note for the whole order of up to 200 characters if you write one, and the name for pickup (the app fills it in from your profile and you can change it). A phone number is not needed for a pre-order. A pre-order is linked to your account, so you can see it in «My pre-orders» and cancel it.

Appointment booking: if you book an appointment in the app (the «Book an appointment» button on a venue's page), we receive the service and the specialist you picked (or a note that any specialist suits you), the day and time of the appointment, your name (the app fills it in from your profile and you can change it) and your phone number — a Kazakhstan number, required, because the appointment cannot be sent without it — and a comment of up to 300 characters, if you write one. For an appointment we do not ask for or collect health data: an appointment holds only the service, the specialist and the time. You write the comment yourself and the venue sees it, so do not put health details in it. An appointment is linked to your account, so you can see it in «My appointments», confirm that you are coming, change the time or cancel it. If the venue books you by phone or when you visit, its staff enter your name, phone number (optional) and a comment in the venue's calendar themselves — such an appointment is not linked to your account. If the venue marks that you did not turn up for a confirmed appointment, we keep that note too.

Ordering from a shop: if you order goods from a shop's storefront in Unemi — on the website that is a page at unemi.kz/s/… — we receive the goods and their quantities, how you will get the order — pickup or the shop's delivery with the zone you chose — the name for pickup, a note on the order of up to 200 characters if you write one, and your confirmed phone number: an order cannot be placed without it. For delivery we also receive the address: street and building, entrance, flat or office, floor, intercom and a note for the courier. We keep your consent to share data with the shop — the version of the text and the time — and a record of which data was shared with which shop and when. If you write a claim, we receive its text — up to 2000 characters. On the website you sign in with your phone number the same way as in the app (signing in is described below): the account for that number is the same one as in the Unemi app, or a new one. To protect shops from abuse we count new orders per day — by hashes of the account and the connection address. An order is linked to your account, so you can see it in «My orders» and cancel it.

«Gifts from nearby venues»: your answer about coupons from nearby venues — when, where (in a separate window, after «Get the coupon» or in your profile) and to which version of the text you gave it; the venues whose offers you asked us not to show; the log of coupons from nearby venues — which coupon, when and how you got it (by push or from the venue's page) and whether you opened it; and «already had a coupon from this venue» marks — under anonymised account and phone codes, without your name. Details are in «Gifts from nearby venues».

You can use the app as a guest — no email, no phone number, no registration. Signing in and using your cards does not require a phone number or an email address: you give them yourself — a phone number if you want to sign in with it from another phone; in the «Support» form so that we can reply to you; when you book a table or an appointment, where a phone number is required; and to order from a shop, which needs a confirmed number.

Signing in with a phone number (optional): if you confirm your number in the app (the «With phone number» button in the sign-in window or the «Phone number» row in your profile), we receive the number itself (a Kazakhstan mobile number only, +7 7XX), the way and the time you confirmed it, and a record of your consent: the version of the text, the time and the way. You confirm the number in the way you choose. WhatsApp: you send Unemi's number a ready-made message with a code yourself, and Meta's servers pass it on to us; we take from it the sender's number and the time of the message (the code only links the message to your confirmation), and we do not keep the text of the message or the name from your WhatsApp profile. Telegram: you tap «Share phone number» in the chat with the Unemi bot, and Telegram hands the bot your contact; while the confirmation runs we also note the technical number of your Telegram account, and we do not keep your name or username. SMS: this way is switched off for now; when we switch it on, the code will arrive by SMS through the SMSC.kz service and we will keep only a hash of the code. To protect the confirmation from abuse we count attempts — by hashes of the address, the account and the number, without the number itself.

From staff: name, role, venue and a PIN stored as a one-way hash. The PIN itself is never stored and cannot be recovered — the owner can only set a new one. If a venue takes appointments, the name it enters for each specialist is shown to customers in the app.

Technical data: crash reports and usage statistics — with your account identifier, but without your name or contacts. The advertising identifier is not collected and there are no third-party ad networks in the apps; coupons from nearby venues are shown by Unemi itself, under the rules in «Gifts from nearby venues».

Unemi · Online steps — only if you turned on step counting in the app yourself: the number of steps per day. On iPhone the app reads it from the Health app (Apple Health), on Android from Health Connect, and on Android 9–13 without Health Connect from Google Play services on the phone. Manually entered records don't count. The app reads no other health data and writes nothing to Health or Health Connect.

Why we need it

To give stamps and rewards, to show your card in the app, to notify you when a reward is ready and to protect the program from gaming.

The business sees anonymous visit statistics and the customer's name on the staff screen — otherwise it is unclear who the reward goes to. Customer contacts are not shared with the business — except the name and phone number you enter yourself when you book a table or an appointment, and the name, phone number and address you agree to share with a shop when you order.

A review lets the venue learn how your visit went and reply to you. In a review, the venue's owner and managers see the rating, ticked points and text, the time, location and cashier of the visit, and — unless you hid your name — your name and how many times you visited them over the past year. Cashiers do not see reviews, and neither do other users: if the venue turns on its average rating, the app shows only the average and the number of ratings, with no texts or names. Only you see the venue's reply to your review. Reports about a reply are handled by Unemi, not the venue — we answer within 20 days; the venue can also report a review to us, and after a report we may hide it.

A support request lets us look into your problem and reply to you at the contact you left. The platform and app version help us find the cause of a failure.

Your birthday lets the places you have visited in the last 12 months congratulate you and, if they have switched it on, give you a coupon or points. The gift appears in the app for everyone who added the date at least 30 days in advance, while the greeting notification arrives only if you have agreed to receive offers from places. Places never see the date: Unemi sends the greeting and the gift on their behalf, and a place only sees how many of its customers celebrate this month.

Table booking lets the venue reserve a table for you, confirm the booking and contact you by phone if the time or the table has to change. We send notifications about the booking: confirmed, not confirmed, cancelled, moved, and a reminder 2 hours before it starts. These are replies to your booking, not offers, so they do not depend on your consent to offers from places — you only need to allow notifications on your phone.

Pre-ordering lets the venue prepare your order by the time you chose, accept it or set a later time, and call out your name at pickup. You pay when you collect it, at the venue's till as usual: the app does not ask for card details. We send notifications about the pre-order: accepted, declined, the venue did not answer in time, order ready, cancelled. Between 22:00 and 09:00 Kazakhstan time a notification arrives at 09:00 — unless the chosen time comes earlier. These are replies to your pre-order, not offers, so they do not depend on your consent to offers from places — you only need to allow notifications on your phone. A note of pre-orders that were not picked up exists so that venues do not prepare orders nobody collects.

Appointment booking lets the venue reserve the specialist's time for you, confirm the appointment (or have it confirmed automatically, as the venue has set up) and contact you by phone if the time has to change — for example, if the specialist is ill. You pay on the spot, at the venue: the app does not ask for card details. We send notifications about the appointment: confirmed, not confirmed (including when the venue did not answer in time), cancelled, moved, and reminders a day and an hour before it starts. Between 22:00 and 09:00 Kazakhstan time we do not disturb you: a notification that would fall in those hours arrives at 09:00 (a reminder, if needed, the evening before, by 22:00), and if the appointment itself starts before 09:00, its notification arrives at once. These are replies to your appointment, not offers, so they do not depend on your consent to offers from places — you only need to allow notifications on your phone. A note that you did not turn up exists so that the venue can see how often it has happened and decide for itself whether to confirm your appointment.

Ordering from a shop lets the shop pack your order, hand it over or deliver it and contact you by phone if something changes, and lets Unemi show you where your order is and help with a claim. You pay on receipt, at the shop: Unemi does not ask for card details. If you use the Unemi app with the same account, a notification arrives at every step of the order; between 22:00 and 09:00 Kazakhstan time it arrives at 09:00, while a notification about the shop's reply to a claim arrives at once. These are replies to your order, not offers, so they do not depend on your consent to offers from places.

Signing in with a phone number is there so that you can sign in to your account from another phone, and get it back if your phone is lost or broken, with your stamps, points and rewards. One confirmed number is one account: you can only confirm your own number, so nobody else can take your cards with it, and cards already issued to your number join your account. We use the number only for this, for orders from shops and for protection against abuse: we do not send ads or mailings to it, and it is not passed to venues — except a shop you yourself agree to share it with when you order (details in «What places can see»). The app works fully without a number: you can use it as a guest or sign in with Google or Apple.

«Gifts from nearby venues» lets nearby venues invite you to a first visit with a coupon, while you get such offers only when you want them — details are in «Gifts from nearby venues». The «already had a coupon from this venue» marks make sure a venue's coupon does not reach you twice — neither on this account nor on another account on the same phone.

Unemi · Online steps are used to give you Unemi points: 1,000 steps = 1 point, up to 20,000 steps count per day. Nothing else: «Gifts from nearby venues» coupons are never chosen by steps, and step counts are never sent in Google Analytics events.

Where the data lives

Since 16 October 2026, the service's data has been stored and processed on servers in Kazakhstan: customer cards, visits and checkout operations, stamps, points, subscriptions and rewards, gift certificates, reviews, table bookings, appointments, pre-orders, shop orders and claims, support requests, confirmed phone numbers, venue and staff data, photos and other files. Backups are kept in Kazakhstan too, on a separate server. The unemi.kz website and the venue dashboard also run on servers in Kazakhstan. Dashboard emails for businesses — email confirmation, password change and invitations — are sent from the mail server of our hosting provider Hoster.kz in Kazakhstan: the recipient's address, the name used in the greeting and the link in the email pass through it.

What stays outside Kazakhstan are the Google and Apple services behind sign-in, notifications, crash reports and the map. Sign-in is handled by Firebase Authentication (Google), which holds your account identifier, the email address and name from Google or Apple if you sign in with them, and your profile name and a link to your profile photo if you set them, as well as the confirmed phone number if you linked one for signing in. Notifications are delivered by Firebase Cloud Messaging — on iPhone together with Apple's push notification service — so the device token and the text of each notification pass through them.

Crash reports and app usage statistics go to Firebase Crashlytics and Google Analytics for Firebase — with your account identifier, but without your name or contacts; Google Analytics on the website and in the dashboard is covered in «Analytics on the website and in the dashboard». The venue map is shown by Google Maps in the Android app and in the dashboard, and by Apple Maps on iPhone. Messages the venue owner gets from the Unemi bot in Telegram are stored by Telegram (see «Who we share it with»). The message you send to confirm your number passes through WhatsApp (Meta) or Telegram — whichever you chose — and is kept there under their rules (see «Who we share it with»).

How long we keep it and how to delete it

Your account and its data are kept while you use the service. You can delete the account in the app: profile → delete account. The profile, the device link and notification tokens go with it.

A gift certificate is not lost when you delete your account: it is unlinked from the account and its link works again. Before deletion the app offers to save the links. The venue keeps the records of the certificate's sale, redemptions and refund as accounting of the guest's money.

A review is kept until you delete it (profile → «My reviews» → the review → «Delete review»); after that the venue no longer sees it. When you delete your account, the text of your reviews and their link to you are erased at once, while the rating and ticked points stay with the venue without your name, as statistics. Requests to rate a visit are deleted with the account, or automatically after 400 days. Whatever has already reached the venue outside Unemi — Telegram messages (see «Who we share it with») and review files the venue exported — stays with the venue.

Support requests are deleted together with your account; if you keep the account, they are kept for one year from the day you sent them and then deleted automatically. To have them deleted sooner without deleting your account, write to us at support@unemi.kz: we will delete them within 15 working days.

Your birthday is kept while you have an account and is deleted together with it. To correct or delete the date without deleting the account, write to us in the app (profile → «Support») or at support@unemi.kz.

Table booking: your name, phone number and comment are erased automatically 30 days after the booking's time has ended — for a cancelled booking too: the count starts from the time it was set for. What stays is the record itself — the day, time, number of guests and status — without a name, phone number or comment: the venue sees it anonymised, while it stays linked to your account until you delete the account, so it keeps showing in «My bookings». Until the booking starts you can cancel it there: the table is released and the venue is notified. When you delete your account, bookings that have not started yet are cancelled (the venue is notified of the cancellation — without your name or phone number), and in all your bookings the name, phone number, comment and the link to your account are erased at once. Whatever the venue has already written down outside Unemi — for example, a number in its own notebook — stays with the venue.

Pre-order: the whole pre-order — items, name for pickup and note — is erased automatically 30 days after the time it was set for, a cancelled one too; until then you see it in «My pre-orders». You can cancel it there as well: at any moment until the venue replies, and after that until it starts preparing the order. If you do not pick up an accepted pre-order within an hour of the set time (or of the notification that the order is ready, if that comes later), we keep a note of it for 30 days — without your name, under an anonymised account code; after two such cases within 30 days, pre-orders at that venue are closed to you for 30 days, and the venue can reopen them earlier. When you delete your account, pre-orders the venue has not replied to yet are cancelled (the venue is notified of the cancellation — without your name, items or amounts), and in all your pre-orders the name for pickup, the note, your notes on the items and the link to your account are erased at once; the notes of pre-orders not picked up are deleted too. Pre-orders the venue has already accepted stay in force: the venue is preparing them and the check is open. The check stays in the venue's records like any purchase: the time, the items with your notes, the amount and the status — but not your name or note.

Appointment booking: your name, phone number and comment are erased automatically 30 days after the appointment has ended — for a cancelled or declined appointment too: the count starts from the time the appointment was set for. What stays is the record itself — the day, time, service, specialist and status — without a name, phone number or comment: the venue sees it anonymised, while it stays linked to your account until you delete the account, so it keeps showing in «My appointments». Until the appointment starts — or until the cut-off the venue has set (for example, no later than 2 hours before the start) — you can change or cancel it there: the specialist's time is released and the venue is notified; once the cut-off has passed, all that is left is to phone the venue. If the venue marks that you did not turn up for a confirmed appointment, we keep a note of it for 30 days — without your name, under an anonymised account code: it lets the venue see how many times in 30 days you have not come to it, and the venue itself decides whether to confirm your appointment. When you delete your account, appointments that have not started yet are cancelled (the venue is notified of the cancellation — without your name or phone number), and in all your appointments the name, phone number, comment and the link to your account are erased at once; the notes about missed appointments are deleted too. Whatever the venue has already written down outside Unemi — for example, a number in its own notebook — stays with the venue.

Ordering from a shop: the name for pickup, the phone number, the delivery address and the note on the order are erased automatically 30 days after the order is handed over, cancelled or declined. The order itself without them — goods, amounts, how you got it, its progress, the seller at the time of the order, your consent and the record of shared data — is kept for 3 years from the day you placed it, in case of a claim about the goods, and is then deleted automatically; until then you see it in «My orders». A claim — its text and the shop's reply — is kept together with the order, and your number in it is erased 40 days after you send it. The copy of the claim for the Unemi team — with the text and your number — is kept as a support request: it is deleted together with your account, and otherwise after a year. The counters of new orders are erased automatically after 2 days. On the website your sign-in stays in your browser until you press «Sign out», and the cart for 30 days. When you delete your account, orders still in progress are cancelled (the shop is notified of the cancellation — without your name, phone number or address), and in all your orders the name, phone number, address, note and the link to your account are erased at once; in claims — your number and the link to your account. The order's check stays in the shop's records, like any purchase — without a link to your account. The account you signed in to on the website is the same Unemi account: you can delete it in the app by signing in with the same number, or by writing to support@unemi.kz. Whatever the shop has already written down outside Unemi stays with it: under the offer for stores it may use this data only for your order.

Signing in with a phone number: the number is kept while you have an account and is deleted together with it — immediately when you delete the account in the app (profile → delete account): from the profile, from the «number — account» record and from Firebase Authentication; number confirmations you started are deleted too. What stays is the record of your consent — the version of the text, the time, the way you confirmed, a hash of the number and hashes of the identifiers of the message and of your messenger account; the number itself is not in it. It is needed to prove that the consent was given and when it was withdrawn. The records of the confirmation process — the code, the link and the number before the result is delivered — are valid for 10 minutes (10 more after confirmation) and are erased automatically at night; the abuse-protection counters are valid from an hour to two days and are also erased automatically. To remove the number without deleting your account, write to us at support@unemi.kz: we will remove it within 15 working days. The messages you sent to WhatsApp or Telegram stay in your chat and with those services — you can delete them in the messenger itself.

«Gifts from nearby venues»: the log of coupons from nearby venues is deleted automatically 90 days after the placement ends, and the date of the last push from nearby venues after 14 days; your answer about «Gifts from nearby venues», the venues you hid and the «already had a coupon from this venue» marks are kept while you have an account and are deleted together with it — along with your unused coupons from nearby venues.

Anonymous visit history stays with the business as statistics — it cannot be traced back to a particular person.

Unemi · Online steps per day are kept while step counting is on. Turn it off on the Steps page and the saved days are deleted, while your Unemi card and earned points stay. When you delete your account, your steps are deleted with it. Unemi points expire if you don't open the app for 365 days; you'll get a reminder 30 and 7 days before.

Who we share it with

Nobody beyond our infrastructure providers (Hoster.kz hosting in Kazakhstan and its mail server for dashboard emails, plus Google and Apple — what each of them handles is set out in «Where the data lives»), the business whose card you started, where you booked a table, placed a pre-order, ordered from a shop or booked an appointment — to the extent described in this document — and Telegram, if the venue owner receives review, booking and appointment messages there. To them are added the services you yourself use to confirm your phone number for signing in — WhatsApp (Meta), Telegram and SMSC.kz (more on that below). Data is not sold and not passed to advertisers: in «Gifts from nearby venues» Unemi itself decides who is shown a coupon, and venues get only numbers.

The venue owner learns about a low rating straight away: from a notification in the «Unemi Staff» app and, if they turned it on, from a message in their chat with the Unemi bot in Telegram. The message contains the rating, the location, the ticked points and the beginning of the text, up to 200 characters; your name is in neither the message nor the notification, even if you did not hide it. Telegram is a third-party service with its own privacy policy (telegram.org/privacy): the message stays in the chat even if you later delete the review, withdraw your consent or delete your account.

Table booking: the venue owner learns about a new booking, and about its cancellation by the guest, from a notification in the «Unemi Staff» app or, if they connected Telegram, from a message from the Unemi bot. It contains the venue, the day, the time and the number of guests; your name and phone number are not in it — they are only in the booking itself, which is seen by the owner, the manager of that location and staff with the booking permission. The message stays in the owner's chat even if you later cancel the booking or delete your account.

Pre-order: the venue's staff learn about a new pre-order, about a guest cancelling an accepted one, and about a pre-order still waiting for a reply being cancelled when the account is deleted, from a notification in the «Unemi Staff» app — it goes to the phones of the owner, the manager of that location and staff with the pre-order permission. It contains the time, the number of items and the check number; your name, the items themselves and the amounts are not in it — they are only in the pre-order itself. Messages about pre-orders are not sent to Telegram.

Appointment booking: the venue owner learns about a new appointment, and about its cancellation or rescheduling by the guest, from a notification in the «Unemi Staff» app or, if they connected Telegram, from a message from the Unemi bot; the same notification goes to the phones of the manager of that location and of staff with the appointment permission. It contains the venue, the day, the time, the specialist and the status of the appointment; your name, phone number, comment and the name of the service are not in it — they are only in the appointment itself, which is seen by the owner, the manager of that location and staff with the appointment permission. The message stays in the owner's chat even if you later cancel the appointment or delete your account. When you delete your account, the venue is notified that appointments that had not started yet were cancelled.

Ordering from a shop: your name for pickup, phone number and delivery address go only to the shop that has your order, and only if you ticked the consent box when ordering — the shop, the seller and its IIN/BIN are named next to it; an order cannot be placed without this consent. The shop uses this data to pack, hand over or deliver the order and to contact you about it, and under the offer for stores it does not use it for mailings, does not pass it to other people or abroad, and shows it only to staff with the «Store orders» permission. We record which data was shared with which shop and when — you can see this record in the order. The shop's staff learn about a new order, a cancellation or a claim from a notification in the «Unemi Staff» app: it contains the order number, the number of items and how you will get the order — without your name, phone number or address. A claim with your number is read by the shop, so that it can reply, and by the Unemi team. Messages about orders are not sent to Telegram, and order data is not passed to other venues.

Support requests are read only by the Unemi team. We do not forward them to the venue or pass on your contact — even if you are writing about a visit to that venue.

Signing in with a phone number: to confirm the number you use one of the services yourself, and each of them receives data under its own policy. WhatsApp: the message with the code passes through Meta's servers outside Kazakhstan (WhatsApp privacy policy: whatsapp.com/legal/privacy-policy). Telegram: the contact you share with the Unemi bot passes through Telegram, whose servers are also outside Kazakhstan (telegram.org/privacy). SMS, when this way is switched on: the number and the code go to the Kazakhstan SMS service SMSC.kz (terms: smsc.kz/contract/). The confirmed number is also stored by Firebase Authentication (Google) — see «Where the data lives». The number is not sold, is not used for advertising and is not passed to other users or advertising networks. It is not passed to venues either, except when you enter it yourself in a booking or an appointment or agree to share it with a shop when you order (see «What places can see»).

We share Unemi · Online steps with no one — not with places, and not with advertising or analytics services. The cashier at a place where you pay with Unemi points sees your points balance and the payment amount, but not your steps.

What places can see

A venue is a company separate from Unemi, so we show it your reviews and your name on its customer profile only with your consent. We keep a record of when you gave it and to which version of the text.

The app asks for consent to share reviews with a checkbox on your first review. When a venue where you have a card starts using customer profiles, the app asks once for the general consent «What places can see» — in a separate window or with the same checkbox on a review. With this consent, the owner and managers see in their dashboard the name from your profile next to your history at that venue: visits and purchases, points, stamps and subscription, level, campaigns you received and your group, which Unemi works out automatically from your visits — for example, «haven't been in a while». The customer profile also shows your reviews of that venue — with your name, unless you hid it.

Without the general consent you are a «Guest» with a number to the venue: it sees your history there, but without your name or reviews. As before, the cashier sees your name when serving you. The venue never sees your email, profile photo, birthday or visits to other venues, and sees your phone number only if you give it yourself when you book a table or an appointment, or agree to share it with a shop when you order. Unemi logs every opening of a customer profile: who opened whose profile and when. The venue exports its customer list without names — with numbers only.

Table booking is a separate action, not part of this consent. You press «Book» yourself, and below the button it says that only the venue sees your name and phone. Your name, phone number, comment, day, time and number of guests are seen by the venue's owner, by the manager of the location where you booked a table, and by that location's staff whom the venue has given the booking permission — by default, the shift supervisor. Cashiers and waiters do not see the booking by default, and neither do other venues or other users. Withdrawing the general consent does not change bookings: the personal data in them is erased on the schedule set out in «How long we keep it and how to delete it».

Ordering from the table is also a separate action. If you order from the table, call a server or ask for the bill in the Unemi app, the request is linked to your app account — that is how the server and the cashier see the mark «guest from the app». The venue does not see who you are: not your name, phone number or account. Deleting your account removes this link; the orders themselves stay in the venue's records without it.

Pre-ordering is also a separate action, not part of this consent. You press «Send pre-order» yourself, and below the name field it says that the name will be called out at pickup and only the venue sees it. The name for pickup and the note are seen by the venue's owner, by the manager of the location where you placed the pre-order, and by that location's staff whom the venue has given the pre-order permission — by default, cashiers, shift supervisors and bartenders. The items of an accepted pre-order go into the venue's check, which is seen by whoever works with checks; the check carries the mark «guest from the app», and it does not show who you are. Other venues and other users do not see the pre-order. Withdrawing the general consent does not change pre-orders: the personal data in them is erased on the schedule set out in «How long we keep it and how to delete it».

Appointment booking is a separate action, not part of this consent. You press «Book» yourself, and below the button it says that only the venue sees your name and phone. Your name, phone number and comment, as well as the service, the specialist and the day and time of the appointment, are seen by the venue's owner, by the manager of the location where you booked, and by that location's staff whom the venue has given the permission to manage client appointments — by default, the shift supervisor, the specialist and the coach. The venue sees the comment in full, so do not put health details in it. Other staff — cashiers and waiters, for example — do not see appointments by default, and neither do other venues or other users. The venue also sees how many times in the last 30 days you have not turned up for appointments at that venue; it does not see your account — in the calendar an appointment from the app is only marked as coming from the app. Withdrawing the general consent does not change appointments: the personal data in them is erased on the schedule set out in «How long we keep it and how to delete it».

Ordering from a shop is also a separate action, not part of this consent. You tick the box to share your name, phone number and address with the shop yourself and place the order. Your name, phone number, address, note and the contents of the order are seen by the venue's owner, by the manager of the location where the shop is, and by that location's staff whom the venue has given the «Store orders» permission — by default, cashiers, shift supervisors and bartenders. They also see a claim — its text and your number. Other venues and other users do not see the order. Withdrawing the general consent does not change orders: the personal data in them is erased on the schedule set out in «How long we keep it and how to delete it».

Signing in with a phone number is a separate action, not part of this consent. You confirm the number yourself, and it is not passed to venues: neither the cashier, nor the manager, nor the owner sees it — not on the cashier's screen, not in a customer profile, not in the dashboard's lists and exports, not in the owner's Telegram messages. A venue learns your number only if you enter it yourself in a booking or appointment form (the app fills the form in with your confirmed number, but you can change it before you press «Book») or agree to share it with a shop when you order — then the shop's staff see the number in that order. Withdrawing the general consent does not change the sign-in number: it is kept under the rules in «How long we keep it and how to delete it».

«Gifts from nearby venues» is not part of this consent either, and venues learn nothing about you through it. The host venue and the advertiser get neither your name nor your account nor a list of guests — only numbers: how many coupons were issued and how many guests came. If you come with a coupon yourself, the advertiser's cashier sees your name, as with any scan, and the advertiser learns that you came with a coupon from nearby venues.

Changed your mind? Withdraw consent in your app profile: tap «Withdraw consent for reviews» or turn off «Your name for places» — that switch appears together with customer profiles. You can also write to us at support@unemi.kz and we will withdraw it for you. Venues then immediately stop seeing your name and all your reviews, including earlier ones, and the app will ask for consent again on your next review. Earlier reviews stay with you in «My reviews», where you can delete them.

Automated decisions

Some decisions in Unemi are made automatically, by rules the venue has set up in advance: which guests get a message from the venue, with or without a coupon (for example, those who haven't been in a while, on their 10th visit or when one stamp is left before a reward), and what level you have at the venue and what it gives you — the points percentage, level gifts and programs that open only from a certain level.

So that the venue can see whether a message helps, 10% of the guests it suits are drawn by lot into a comparison group: they do not get that message or coupon. Birthday greetings are never held back — everyone entitled to them gets them.

These decisions use your visits and purchases at that venue, your stamps and points, your level there and your birthday, if you added it. The venue never sees your date of birth.

One decision is made by Unemi itself, not by the venue. If you twice within 30 days fail to pick up an accepted pre-order at the same venue (an hour after the set time — or after the notification that the order is ready, if that came later — the order has been neither handed over nor paid for), pre-orders at that venue are closed to you for 30 days. The decision uses only your pre-orders at that venue and whether you picked them up. The app shows the date from which pre-orders open again, and the venue can reopen them earlier. If you did pick the order up but the venue did not mark it as handed over, write to the venue or raise an objection, as described below.

Another decision is made by Unemi itself — in «Gifts from nearby venues»: who gets a coupon from a nearby venue. The rules are the same for everyone: you have not been to the advertiser yet and have not had its coupon, you have not hidden these venues and you have fewer than 3 unused coupons from nearby venues; for a push you also need a card, points account or subscription at the host venue, «Gifts from nearby venues» switched on, and the frequency limits set out in «Gifts from nearby venues». The decision uses only your cards and visits at the host venue and the advertiser, your coupons from nearby venues and your answer about «Gifts from nearby venues». If you object, we will stop pushes from nearby venues too — from that venue or from all of them.

You have the right to object to an automated decision — in the app (profile → «Automated decisions» → «Raise an objection», or profile → «Support») or by writing to support@unemi.kz. A person from the Unemi team reads every objection: at your request we will stop automated offers from that venue or from all venues, check how the decision was made and reply within three working days.

You can also switch automated messages off yourself: «Notifications from this place» on the venue's page or «Deals and gifts from places» in your profile.

Gifts from nearby venues

«Gifts from nearby venues» are first-visit coupons from venues next door. A venue where you have a card, points account or subscription (we call it the host venue) can accept offers from its neighbours, and then Unemi delivers you a coupon from a nearby venue (the advertiser) — a discount or a gift on your first visit. Every such push, coupon and block on a venue's page is marked «Ad».

Such a coupon arrives by push only if you have switched «Gifts from nearby venues» on yourself — it is off by default. The app asks about it once in a separate window and after you take a coupon yourself; after that you can change your answer in your profile. Without consent you can only take a coupon yourself: everyone who opens the host venue's page sees the «A gift from a nearby venue» block, and the coupon is issued when you tap «Get the coupon».

What data we use. To decide who gets a coupon, Unemi checks whether you have a card, points account or subscription at the host venue and which of its locations you have visited, whether you have been to the advertiser, whether you have already had its coupon — on this account or on this phone, how many unused coupons from nearby venues you have, as well as your answer about «Gifts from nearby venues» and the venues you hid. Unemi does this check itself — neither the host venue nor the advertiser receives this information. Age and health data are not used for the selection, and medical venues do not take part in «Gifts from nearby venues»: merely being their guest could say something about your health. Staff of the host venue and the advertiser do not get these coupons.

What we keep. Your answer about «Gifts from nearby venues» — when, where (in a separate window, after «Get the coupon» or in your profile) and to which version of the text you gave it; the venues whose offers you asked us not to show; the coupon log — which coupon, when and how you got it (by push or from the host venue's page) and whether you opened it; «already had a coupon from this venue» marks — under anonymised account and phone codes, without your name; and the date of the last push from nearby venues.

How often. By push — no more than one offer from nearby venues in 14 days across all of Unemi, between 15:00 and 17:59 Kazakhstan time, and only on a day when you have no other automated notification from venues. A coupon from one advertiser arrives once — its offers will not be shown to you again. You can have no more than 3 unused coupons from nearby venues at a time.

How to say no. Switch «Gifts from nearby venues» off in your profile; tap «Don't show offers from …» on a coupon, and offers from that venue will not appear again; switch off «Notifications from this place» on the host venue's page — this also stops offers from its neighbours; or object to automated decisions, as described in «Automated decisions». Coupons you already have stay with you until they expire, and you do not have to use them.

What venues learn. Until you come — nothing: the host venue and the advertiser get neither your name nor your account nor a list of guests — only numbers: how many coupons were issued and how many guests came. If you come with a coupon, the advertiser's cashier sees your name, as with any scan, and the advertiser learns that you came with a coupon from nearby venues. It never learns where else you have cards. The coupon has «Why am I seeing this»: it says why the coupon reached you and whether the advertiser pays the host venue for guests who come. There is also «Report this ad»: the Unemi team reads every report and stops the placement if it breaks the rules.

How long we keep it. The coupon log is deleted automatically 90 days after the placement ends, and the date of the last push from nearby venues after 14 days. Your answer, the venues you hid and the «already had a coupon from this venue» marks are kept while you have an account and are deleted together with it — along with your unused coupons from nearby venues. Information about the ad itself without personal data — the offer texts, dates and numbers — is kept by Unemi for a year after the placement ends: that is how long the law requires information about online advertising to be kept.

Analytics on the website and in the dashboard

The unemi.kz website and the business dashboard use Google Analytics, a Google service. It shows us which pages and sections are opened and which buttons are pressed, whether a request went through, as well as the page language, the device and browser type and the approximate city. Names, contacts, the texts of requests, reviews and campaigns, PINs and API keys are not sent to analytics.

On the website, analytics cookies (_ga) appear only after you press «Accept» in the analytics notice. Until you answer, Google Analytics receives anonymous visit data without cookies; after «Decline» the website sends nothing to analytics. Your choice is kept in your browser — you can change it with the «Cookie settings» button at the bottom of any page.

In the business dashboard, events are linked to internal staff and business numbers, the role (owner or manager) and the plan — without names or contacts. This shows us where owners struggle and helps us find failures faster.

Google processes this data under its own privacy policy: policies.google.com/privacy. Google Analytics advertising features are switched off. You can turn off Google Analytics in your whole browser with the Google Analytics Opt-out add-on: tools.google.com/dlpage/gaoptout.

Terms of use

Unemi is the business's tool: the program terms (how many stamps, what reward, how long it is valid) are set by the business and can change. Rewards already issued are not cancelled by a rule change.

We are not liable if a business refuses to honour a reward, but please tell us — we part ways with businesses that break their own rules.

The service is provided «as is»; we work to keep it running but do not guarantee uninterrupted operation.

Loyalty programs and the law. The business is responsible for making sure its loyalty programs comply with the law, including the restrictions on tobacco and alcohol: advertising them and stimulating their sale are prohibited. The business turns on bonuses, stamps and gifts for 21+ products in the dashboard itself and at its own responsibility; Unemi may turn this setting off — for example, at the request of a regulator or an app store.

Plans and payment for businesses. Prices, plan limits and the trial terms are on the «Pricing» page. A plan is paid for a month or a year — via Kaspi or by invoice; there is no commission on receipts and no fee per customer.

Refunds. If a business has paid for a year and cancels before the end of the term, we refund the unused full months — on request to support@unemi.kz, the same way the payment was made: via Kaspi or to a bank account.

Price changes. We announce price changes at least 30 days in advance. Businesses that paid for a plan before 26 October 2026 keep their previous price as long as they renew without a break — no more than 7 days overdue; if the new price is lower, they pay the new one. For the first 100 businesses that pay for a plan from 26 October 2026, the price is fixed for 24 months as long as they pay without a break.

Buying from shops through Unemi

Goods are sold by the shop — the seller: its legal name, IIN/BIN, address, phone number and opening hours are shown on the storefront and in your order. The seller is responsible for the goods, information about them, delivery, the receipt, exchanges and returns. Unemi is an electronic marketplace: it shows the storefront, passes your order to the shop and helps if something goes wrong. Unemi merch is sold by IE Unemi.

An order is your offer to buy. You need a confirmed phone number to place it, and the shop receives your name, phone number and address only with your consent — details are in «What we collect» and «Who we share it with». The contract is made when the order is confirmed: by the shop, or right away when you place it if the shop has set it up that way; you see the status in the order. The shop may decline an order only for a reason — the item is out of stock, the address is outside the delivery zone or the price is clearly wrong — and it tells you the reason. If the shop does not reply within 24 hours, the order is cancelled automatically. You can have at most 3 orders in progress at one shop and 10 across all Unemi shops.

The price is the one shown when you placed the order. You pay on receipt — in cash, with Kaspi or by card; part of the amount can be paid with points if the shop accepts them. The shop gives you the receipt when you pay — at the till or from the courier, on paper or electronically.

You can pick the order up yourself or have it delivered by the shop: delivery zones, price, minimum order and delivery time are shown before you order. If you do not collect the order within 3 days of it becoming «Ready for pickup», it is cancelled. You can cancel the order in the order itself until it is «Packed»; after that, agree with the shop by phone.

Exchanges and returns follow the Law «On Consumer Rights Protection». Goods of proper quality, except food, can be exchanged or returned within 14 days of receipt if they have not been used and their appearance, properties, seals and labels are intact; your order in Unemi proves the purchase. Where the shop accepts exchanges and returns is stated in its terms on the storefront.

These goods cannot be exchanged or returned even when they are of proper quality: food, medicines and medical devices, underwear, socks and tights, plants and flowers, animals, and fabric sold by the metre. On the storefront such goods are marked «Not subject to exchange or return».

If an item is faulty or not as described, you may choose a replacement, a repair, a price reduction or a refund — including items marked «Not subject to exchange or return». The shop pays for delivering such an item. For expired goods the money is refunded within 30 days.

Send a claim from the order with the «Claim» button — there is one per order, so describe everything at once. The shop replies within 10 days and Unemi gets a copy; the shop's reply appears in the order.

If you cannot reach an agreement with the shop or it does not reply in time, write to us at support@unemi.kz and we will help. You have the right to contact the Consumer Rights Protection Committee (gov.kz/memleket/entities/mti-kzpp) or go to court.

Alcohol, tobacco and hookahs, vapes, energy drinks, medicines and medical devices are not sold through Unemi.

Accepting Unemi bonuses and payouts

Unemi bonuses belong to Unemi itself, not to the business: guests get them for free, and they are not money. A business accepts them only after its administrator has agreed to these terms in the dashboard with the «Accept the terms and turn on» button; we record the version of the terms, who agreed and when. Acceptance can be turned off in the dashboard at any time: the POS stops accepting Unemi bonuses straight away, and Unemi pays for everything accepted before that.

A guest can pay for part or all of a purchase with Unemi bonuses, except 21+ items — tobacco and alcohol; 1 bonus takes 1 ₸ off the amount due. Unemi checks how many bonuses the guest may spend, and the POS shows the amount available. You sell at your usual price, and Unemi pays you the part paid with bonuses — this is Unemi's own obligation to you. The guest is not asked to pay that part, and no money or change is given for bonuses.

«Unemi bonuses» is a separate payment method at the POS: it shows up in receipts, shifts and reports. How much was accepted and refunded in a month and how much is due to you is shown in the dashboard, under «Payouts from Unemi».

Payouts are monthly: Unemi pays for each month 10 days after it ends, once refunds have gone through, by transfer to the business's bank account or as a credit towards the Unemi plan — you choose the method in the dashboard. If less than 1 000 ₸ is due, the amount is carried over and paid together with the following months. The receipts and amounts in the dashboard serve as the reconciliation statement.

Refunding or cancelling a receipt paid with Unemi bonuses returns the bonuses to the guest and reduces the payout. If that month has already been paid, we deduct the amount from the next payout.

Unemi reviews large payouts and transactions with signs of abuse manually — this can delay a payout, but by no more than 30 days. Unemi does not pay for transactions with fake guests, and the business returns any money already paid for them.

Each party handles its own taxes and receipts. Unemi announces changes to these terms at least 30 days in advance; if you do not agree with them, you can turn acceptance off.